Return & Refund Policy

Thank you for shopping at goodsvaka. We are committed to offering thoughtfully selected home décor and decorative accessories, including vases, planters, trays, bowls, and decorative accents designed to bring character and style to your living spaces.

We understand that choosing home décor online requires careful consideration. Your satisfaction is important to us, and we aim to make our return and refund process as clear and straightforward as possible.

This Return & Refund Policy explains the conditions for returns, refunds, exchanges, damaged or defective products, and order cancellations.

1. Return Eligibility

goodsvaka accepts eligible return requests submitted within 30 days after delivery.

To qualify for a standard return due to a change of mind, the following conditions generally apply:

  • The return request must be submitted within 30 days after the order is delivered.

  • The product must be unused, undamaged, and in its original condition.

  • The product should be returned in its original packaging whenever reasonably possible.

  • All original accessories, components, and included items must be returned, where applicable.

  • The product must not show signs of unauthorized modification, improper use, or damage caused after delivery.

  • Proof of purchase, such as an order number or order confirmation email, must be provided.

Products that do not meet these conditions may not qualify for a voluntary change-of-mind return, except where otherwise required by applicable law.

These conditions do not limit your rights concerning products that are defective, damaged upon arrival, incorrectly supplied, or materially different from their descriptions.

We recommend inspecting your order promptly after delivery and contacting us if you identify any concerns.

2. How to Request a Return

If you would like to return an eligible product, please follow the steps below.

Step 1: Contact Customer Service

Email our customer service team at:

[email protected]

Please include the following information in your message:

  • Your order number.

  • Your full name.

  • The email address associated with your order.

  • The product name.

  • The reason for your return.

  • Clear photographs of the product, where relevant.

Providing complete information will help us review your request more efficiently.

Step 2: Receive Return Instructions

Our customer service team will review your request and confirm whether the product qualifies for a return.

If your request is approved, we will provide the applicable return instructions, including the designated return address and any relevant packaging or shipping requirements.

Please contact us before sending any product back. Our registered business address is not necessarily the designated return facility. Do not send returned merchandise to our business address unless we have specifically instructed you to do so.

Step 3: Prepare Your Return

Please package the product carefully to help prevent damage during transportation.

For fragile decorative items, such as vases and other breakable accessories, use suitable protective materials whenever possible.

Please include the applicable original accessories, components, and packaging materials where reasonably available.

Step 4: Ship Your Return

Send the product to the return address provided by our customer service team.

We recommend using a shipping service with tracking and retaining your shipping receipt until the return process has been completed.

Return shipments sent without prior instructions or to an incorrect address may experience processing delays.

3. Damaged, Defective, or Incorrect Items

We take reasonable care when preparing orders for shipment. However, we understand that products may occasionally arrive damaged, defective, incomplete, or different from what was ordered.

If you receive an item with any of these issues, please contact us at [email protected] as soon as reasonably possible after delivery.

Please provide:

  • Your order number.

  • The name of the affected product.

  • A description of the issue.

  • Clear photographs showing the damage or defect, where applicable.

  • Photographs of the shipping packaging, if available.

Our customer service team will review the information and work with you to determine an appropriate resolution.

Depending on the circumstances, available remedies may include:

  • A replacement product.

  • Replacement of missing or incorrect components, where available.

  • An exchange for the correct item.

  • A partial refund, where appropriate and agreed upon.

  • A full refund.

If a return is required because an item arrived damaged, was defective, was incorrectly supplied, or the issue resulted from an error on our part, we will cover reasonable return shipping costs, subject to applicable law and the agreed return arrangements.

We may provide return shipping instructions or an appropriate shipping label where available.

Nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.

4. Product-Specific Return Considerations

Our collection includes decorative items that may differ in materials, dimensions, shapes, finishes, and packaging requirements.

4.1 Vases and Planters

For standard change-of-mind returns, vases and planters should be unused, undamaged, and in their original condition.

Please ensure that the product is securely packaged to reduce the risk of breakage during return transportation.

If a vase or planter arrives cracked, broken, chipped, or otherwise defective, please contact us with photographs and your order number.

4.2 Trays and Bowls

Trays and bowls should be returned unused and in their original condition for standard change-of-mind returns.

Please include all original components and accessories, where applicable, and use suitable protective packaging to prevent scratches, cracks, or other damage.

If an item arrives damaged or differs materially from its product description, contact our customer service team for assistance.

4.3 Decorative Accessories

Decorative accessories should be returned unused, undamaged, and with their original components where applicable.

Products showing signs of improper use, unauthorized modification, or damage caused after delivery may not qualify for a voluntary change-of-mind return.

These conditions do not affect your rights regarding defective, damaged, incorrectly supplied, or misdescribed products.

5. Non-Returnable Items

Certain items may not qualify for voluntary change-of-mind returns, except where applicable law provides otherwise.

These may include:

  • Personalized or custom-made products, where applicable.

  • Products that have been used, altered, or damaged after delivery.

  • Products missing essential components or accessories.

  • Products clearly identified as final sale or non-returnable at the time of purchase, where such restrictions are legally permitted.

  • Gift cards, if offered, subject to applicable law.

Promotional or discounted products are not automatically excluded from returns.

These exclusions apply only to voluntary returns and do not remove any applicable legal rights concerning defective, damaged, incorrectly supplied, or misdescribed goods.

If you are unsure whether a product qualifies for a return, please contact [email protected] before sending it back.

6. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

6.1 Change-of-Mind Returns

If you wish to return a product because you changed your mind, selected an unsuitable item, or no longer need the product, you will generally be responsible for the return shipping costs, except where applicable law requires otherwise.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where required by applicable law.

Return shipping costs may vary depending on the product's size, weight, packaging requirements, and destination.

6.2 Damaged, Defective, or Incorrect Products

If a return is required because of a confirmed product defect, shipping damage, an incorrect item, or an error on our part, we will cover reasonable return shipping costs where applicable.

Please contact us before arranging the return so that we can provide the appropriate instructions.

6.3 Return Shipping Recommendations

To help protect your return, we recommend:

  • Using a trackable shipping service.

  • Retaining proof of shipment.

  • Using protective packaging suitable for the product.

  • Including the relevant order information.

  • Following the return instructions provided by our customer service team.

Responsibility for products lost or damaged during return transportation will be determined according to the return arrangements and applicable law.

7. Refund Processing

Once we receive and inspect an eligible returned product, we will notify you whether your refund request has been approved.

If approved:

  • Refunds will generally be issued to the original payment method.

  • We aim to process approved refunds within 5–10 business days after receiving and inspecting the returned product.

  • The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

  • Any legally permitted deductions will be explained where applicable.

Refund processing time and the time required for your payment provider to post the funds may differ.

If your refund has been approved but you have not received it within the expected period, please check with your bank or payment provider.

You may also contact us at [email protected] for further assistance.

Where applicable law requires a different refund timeframe or procedure, those legal requirements will take precedence.

8. Exchanges

Exchanges may be available depending on product availability and the reason for the request.

8.1 Exchanges for Damaged or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer service team.

After reviewing your request, we may arrange a replacement, exchange, refund, or another appropriate remedy based on the circumstances and applicable law.

8.2 Exchanges Due to Personal Preference

If you wish to exchange a product for a different design, color, style, or other available option, the original product must generally meet our standard voluntary return conditions.

You may be responsible for applicable return shipping costs and any difference in product price.

If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

Please contact [email protected] before returning an item for an exchange.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

[email protected]

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible through our standard procedures.

If your order has already been shipped, you may request a return after delivery in accordance with this policy, subject to applicable law.

Approved cancellations will generally be refunded to the original payment method.

Any statutory cancellation rights that apply to your purchase remain unaffected.

10. Missing or Lost Packages

If your order has not arrived within the estimated delivery period, please contact our customer service team.

Before contacting us, we recommend checking:

  • Your shipping confirmation email.

  • Available tracking information.

  • The shipping address provided at checkout.

  • Delivery notices from the carrier.

  • Building reception or other designated delivery locations, where applicable.

If your package appears to be lost during transportation, we will review the available tracking information and, where appropriate, work with the shipping provider to investigate.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement shipment or refund.

Your legal rights concerning undelivered products remain unaffected.

11. Missing Components or Accessories

If your order arrives with missing components or accessories that should have been included, please contact us at [email protected].

Please provide:

  • Your order number.

  • The product name.

  • A description of the missing components.

  • Photographs of the items received, where available.

We will review the issue and determine an appropriate solution.

Depending on the circumstances and availability, we may arrange replacement components, a replacement product, a refund, or another suitable remedy.

12. Promotional and Discounted Items

Products purchased during promotional events or at discounted prices may qualify for returns under this policy unless a lawful exclusion was clearly disclosed at the time of purchase.

For approved returns, refunds will generally be calculated based on the amount actually paid for the returned product.

If a promotional discount was applied across multiple products, the refund amount may reflect the discount allocated to the returned item.

Any legally permitted adjustments will be explained during the refund process.

13. Important Return Information

To help ensure a smooth return process, please follow these recommendations:

  • Contact customer service before sending a return.

  • Include your order number when submitting your request.

  • Follow the return shipping instructions provided by our team.

  • Ensure all applicable original components and accessories are included.

  • Use suitable protective packaging, especially for fragile decorative products.

  • Retain shipping receipts and tracking information.

  • Do not send returned products directly to our registered business address unless it has been specifically designated as the return location.

Returns sent without the necessary information may experience processing delays.

14. Consumer Protection Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify consumer rights that cannot legally be excluded under applicable law.

Depending on your country or region, you may have additional rights relating to:

  • Defective or damaged goods.

  • Incorrectly supplied products.

  • Products that do not match their descriptions.

  • Distance-selling cancellation rights.

  • Refunds and replacement remedies.

  • Delivery failures.

Where applicable law provides rights that differ from this policy, the applicable legal requirements will prevail.

15. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact us using the details below.

Brand Name: goodsvaka

Company Name: Kunming Paiza Trading Co., Ltd.

Business Address:

Room 103CC, Unit 2, Building 5, Qianxilongting, Xiyuan Subdistrict, Xishan District, Kunming, Yunnan Province, China

Customer Service Email: [email protected]

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.

Thank you for choosing goodsvaka. We appreciate your trust in our products and are committed to providing a clear and helpful customer service experience.

goodsvaka — Thoughtful Details, Beautiful Living.