Shipping policy

Thank you for shopping at goodsvaka. We offer a thoughtfully selected collection of home décor and decorative accessories, including vases, planters, trays, bowls, and decorative accents designed to bring character and style to your living spaces.

We understand that reliable shipping and clear delivery information are important parts of your shopping experience. This Shipping Policy explains our order processing procedures, shipping rates, delivery estimates, tracking information, and how we handle shipping-related concerns.

Please review this policy before placing your order.

1. Order Processing Time

Orders are generally processed within 3–7 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

Order processing includes payment verification, order preparation, packaging, and shipment arrangements. Processing time is separate from shipping transit time.

During peak shopping periods, promotional events, public holidays, or periods of increased order volume, processing may take longer than usual.

Certain decorative items may require additional preparation and protective packaging before dispatch.

Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

2. Shipping Rates

goodsvaka offers the following standard shipping rates for eligible orders.

Order Subtotal Shipping Method Shipping Fee
$39.99 USD or more Free Shipping FREE
$0.00–$39.98 USD Standard Shipping $6.99 USD

Free Shipping

Orders with an eligible subtotal of $39.99 USD or more qualify for free standard shipping.

Standard Shipping

Orders with an eligible subtotal between $0.00 and $39.98 USD are subject to a flat standard shipping fee of $6.99 USD.

Additional Information

  • Shipping eligibility is determined by the applicable order subtotal and shipping rules displayed at checkout.

  • The applicable shipping fee will be displayed before you complete your purchase.

  • The shipping threshold is calculated according to the order subtotal used by our checkout system.

  • Shipping availability and applicable charges may vary depending on the destination and available shipping services.

  • Any promotional shipping offers will be subject to the terms displayed at the time of purchase.

The shipping rates listed above reflect our standard shipping settings. If any shipping charge displayed at checkout differs from this policy, please contact us at [email protected] before completing your purchase.

3. Estimated Delivery Time

Our general estimated delivery schedule is as follows:

Shipping Stage Estimated Time
Order Processing 3–7 business days
Shipping Transit 7–15 business days
Total Estimated Delivery 10–22 business days

These delivery estimates are provided for general reference and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination country or region, shipping carrier, customs clearance, local delivery conditions, and other circumstances beyond our reasonable control.

Remote locations, international shipments, public holidays, peak shopping seasons, severe weather, and transportation disruptions may require additional time.

Where applicable consumer protection laws establish specific delivery deadlines or remedies for delayed delivery, those requirements will apply.

4. Shipping Destinations

goodsvaka offers shipping to eligible destinations supported by our store's shipping arrangements.

Shipping availability depends on factors including:

  • Destination country or region.

  • Shipping carrier coverage.

  • Local delivery infrastructure.

  • Customs regulations and import restrictions.

  • Product availability and shipping eligibility.

  • Other applicable operational or legal requirements.

Available shipping destinations and delivery options will be displayed during checkout after you enter your shipping address.

Although our shipping settings cover numerous countries and regions, delivery is not necessarily available to every address worldwide.

If your destination is not supported by our checkout system, you may be unable to complete your purchase using that address.

For questions about shipping availability, please contact us at [email protected].

5. Order Confirmation and Tracking

After successfully placing an order, you will receive an order confirmation email containing the relevant purchase details.

Once your order has been dispatched, we will provide a shipping confirmation email with tracking information when available.

You may use the tracking number and link provided to follow your shipment through the relevant carrier's tracking system.

Please allow time for tracking information to become available after dispatch. Tracking updates may not appear immediately, particularly during international transit or when a package is transferred between logistics providers.

If you have questions about your shipment or need assistance locating your package, please contact [email protected] and include your order number.

6. Shipping Delays

We make reasonable efforts to process and dispatch orders within the stated processing period. However, unexpected delays may occasionally occur.

Possible causes include:

  • Increased order volume during promotional periods.

  • Public holidays and peak shopping seasons.

  • Severe weather conditions.

  • Transportation or logistics disruptions.

  • Customs inspections and clearance procedures.

  • Shipping carrier operational issues.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

If your order is delayed beyond the estimated delivery period, please contact our customer service team.

We will review the available shipment information and, where appropriate, work with the shipping provider to investigate the delay and provide assistance.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, value-added taxes, customs clearance fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are not included in the product price or standard shipping fee and may be payable by the customer.

Such charges are determined by the relevant customs authorities and depend on local regulations and the details of the shipment.

goodsvaka does not control customs processing times or the amounts assessed by government authorities.

We recommend reviewing the import requirements applicable to your destination before placing an international order.

Where applicable law requires duties, taxes, or other charges to be included in the advertised or checkout price, those requirements will apply.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Before completing your purchase, please verify the following details:

  • Recipient's full name.

  • Street address and building number.

  • Apartment or unit number, where applicable.

  • City, state, province, or region.

  • Postal or ZIP code.

  • Country or region.

  • Contact telephone number, where required.

  • Email address.

If you discover an error in your shipping information, please contact us as soon as possible at [email protected].

We will make reasonable efforts to correct the information before the order is dispatched. However, once an order has shipped, changes to the delivery address may no longer be possible.

Additional shipping charges may apply if a package must be returned or reshipped because of incorrect or incomplete information provided by the customer, where permitted by applicable law.

9. Lost or Missing Packages

If your package has not arrived within the expected delivery period, please contact our customer service team for assistance.

When contacting us, please provide:

  • Your order number.

  • Your full name.

  • Your shipping address.

  • Any available tracking information.

  • A brief description of the issue.

We will review the available shipment details and, where appropriate, contact the shipping carrier to investigate.

If tracking information indicates that your package has been delivered but you have not received it, we recommend checking with household members, building management, or the local delivery carrier where applicable.

If a package is confirmed lost in transit, we will review the circumstances and work with you toward an appropriate resolution, which may include a replacement or refund, subject to applicable law and the circumstances of the order.

Your statutory rights relating to undelivered goods remain unaffected.

10. Damaged, Defective, or Incorrect Items

We take care when preparing home décor products for shipment, including items that may require additional protection due to their materials or decorative features.

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us at [email protected] as soon as reasonably possible.

To help us review the issue, please include:

  • Your order number.

  • The name of the affected product.

  • A description of the issue.

  • Clear photographs of the product, where applicable.

  • Photographs of the external packaging, where available.

Please retain the product and packaging until our customer service team has reviewed your request, if reasonably possible.

Depending on the circumstances and applicable law, we will assess the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection requirements.

11. Multiple Shipments

Depending on product availability, packaging requirements, fulfillment arrangements, or other operational considerations, items within a single order may be shipped separately.

If your order is divided into multiple shipments, the packages may arrive on different dates. Separate tracking information will be provided when available.

You will not be charged additional standard shipping fees solely because we choose to split your order into multiple packages, unless additional charges were clearly disclosed and accepted at checkout or are otherwise permitted by applicable law.

12. Order Changes and Cancellations

If you need to change your order or correct your shipping address, please contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate your request before the order has been processed or dispatched. However, changes may not be possible once fulfillment or shipment has begun.

Order cancellation requests are subject to our Return & Refund Policy and applicable law.

If an order has already been shipped, cancellation may no longer be possible through the original order processing system. Any available return or refund options will be handled in accordance with our applicable policies and legal obligations.

13. Contact Us

If you have questions about shipping, delivery estimates, order tracking, or any other shipping-related matter, please contact us using the details below.

Brand Name: goodsvaka

Company Name: Kunming Paiza Trading Co., Ltd.

Business Address:

Room 103CC, Unit 2, Building 5, Qianxilongting, Xiyuan Subdistrict, Xishan District, Kunming, Yunnan Province, China

Customer Service Email: [email protected]

We appreciate your trust in goodsvaka and will make reasonable efforts to assist you with your order and delivery questions.

Thank you for choosing goodsvaka for your home décor needs.

goodsvaka — Thoughtful Details, Beautiful Living.